1. The call
Call (855) 675-5912 at any hour. Say what happened and the address. You can say as much or as little as you want; the questions are about the property, not the people.
2. The release
If police, the fire department or the medical examiner were involved, the scene is cleaned only after they release it. Until then, leave the area as it is. After a death, the medical examiner or the funeral home removes the person before any cleanup.
3. The assessment and the written scope
The affected area is looked at in person. Ask for the scope and price in writing before any work starts: which rooms, which materials come out, how the waste is handled, and the total. Share it with your insurer, landlord or the estate before you agree.
4. The cleanup
Soaked materials such as carpet, padding, drywall and mattresses are cut out and bagged. Every affected surface is cleaned, disinfected and deodorized, and checked again. For hoarding cleanup, the home is sorted room by room with the owner's say on what stays.
5. Disposal
Biohazard waste is packed in sealed, labeled containers and hauled as regulated medical waste under state rules. It never goes out with household trash.
6. Paying for it
Homeowners and renters policies set their own terms, and the adjuster decides what applies. By our count of the state programs' own pages (read October 2026), crime victim compensation programs in at least 29 states list crime scene cleanup among the costs they may reimburse for eligible victims, with published limits from $500 in Pennsylvania to $5,000 in Michigan and Nevada. Deductibles are never waived or rebated.